A One–Hour Response Time Guarantee
We offer a sixty–minute response time guarantee for each support ticket or email that you submit to our help desk support staff. We’ll quickly answer all the general queries and forward the matter to our administrators in case further assistance is needed. If you order the Managed Services package, we’ll complete any of the included server management tasks at a time that has been discussed with you beforehand.
A Top–Class Client Support Service
Our technical support staff will be online for you twenty–four–seven should you need help with our Hosting Control Panel or with any of the apps that we have preinstalled for you on the dedicated server. And if you require help with all the day–to–day administration tasks on your dedicated hosting server, you can have a glance at our Managed Services package, which includes backup hard drive space, OS updates on a weekly basis, installation and problem troubleshooting procedures, server monitoring and restarting procedures, etcetera.
A User–Friendly Help Section
Our Hosting Control Panel was preinstalled for every dedicated server. Among its characteristics is a very useful integrated knowledge base that will guide you step by step on all the actions that you can perform. Most of the how–to articles in addition video versions which demonstrate all the operations that you can carry out in a highly illustrative way. You can find the how–to articles and the video tutorials in the top right corner of each section of the Hosting Control Panel.