If you've ever had a website hosting account in the past or you have dealt with any other type of online service, you're probably well aware from personal experience that for certain things it is better to consult with a live person over the phone instead of exchange tickets or emails. In order to know more about a service before you buy it or if something small should be done, for instance, it is really much easier and quicker to get it done in real time. If you have the option to seek the advice of representatives over the phone, it is very likely that you're dealing with an actual web hosting supplier, not a reseller. The type of support that you will get over the telephone may differ between different companies - from very general matters to experienced tech support. Typically most providers will offer you pre-sales assistance and 1st level telephone support, while more complicated tech issues are resolved through electronic mail and tickets.
Phone Support in Website Hosting
We know that being able to speak with a live agent is very important, that's why we have three support lines globally (UK, USA and Australia) and you have the option to get in touch with us over the phone for fourteen hours a day. If you consider buying one of our website hosting, for example, you're able to phone us and learn more about our services before placing your order so as to be sure that we do match all the system requirements for your web sites. After the purchase, you can contact us about all the sales and / or billing problems you may have, or get any general or basic technical info that you need. We have tried to find the optimal balance between telephone and ticket support, so for entirely technical issues you can use the ticketing system, that will help you monitor the communication and any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
We offer live telephone support 14 hours daily as a part of the support services for every single semi-dedicated server plan that we supply. As some issues are more complex and time-consuming, you may have to open a ticket in case you come across such an issue, still for all billing, general or small-scale technical issues you can always phone us and we will assist you immediately so as to save you the time you will need to spend on opening a support ticket. Even if you do not have an account yet, you can find out if you can host your websites on our advanced cloud platform or you can receive any other general information about our semi-dedicated solutions. We now have local numbers in the U.S.A., the United Kingdom and Australia as well as a global number, therefore you are able to call the one that is closer to your region.