If you ever encounter a problem with your site and are unable to solve it on your own, ask the respective hosting company’s customer service team to assist you to bring the site back online. A prompt resolution would be the best-case scenario, but a lot of companies reply within twenty four hours or even more, especially if you’re working with a reseller. Even if the problem can be easily solved, your site may not work properly or it may not be reachable whatsoever for a prolonged time period, so you may lose prospective clients because it’s pretty unlikely that anybody would return to a site that’s inoperative. That being said, you have to make certain not only that you can touch base with your web hosting provider, but also that they can respond and help you in a timely fashion. If an application update does not proceed smoothly or you delete something by accident, for instance, the site must be fixed speedily so as to avoid lengthened downtime.
One-Hour Response Guarantee in Website Hosting
If you are using one of our website hosting and you have a query or stumble upon some challenge, you can get in touch with us 24/7 by submitting a support ticket or by writing an e-mail and we guarantee that you will receive a reply in no more than an hour. If the issue can be sorted out, we’ll do it before we reply to you, whilst in case there is something that you have to do on your end, we’ll provide you with all the required information – what possible solutions to try out, what settings to check, and so on. Normally, you will get a response within maximum half an hour, which suggests that waiting for hours and hours on end or even for more than a day to obtain help is something unthinkable. Our one-hour response guarantee is valid for any query that you may have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Servers
Due to the fact that we realize just how essential it is to get swift support, we guarantee that you won’t ever have to wait around for more than 1 hour to get an answer to any trouble ticket that you open from your semi-dedicated server Control Panel. In reality, you will rarely have to wait around for more than twenty to thirty minutes and this is valid for any query regardless of its nature – technical, billing or general. Plus, our technical and customer support team is available 365 days a year, which goes to say that even in case you submit a ticket during official holidays, you will always receive a blazing-fast response, which will include the answer to a question, the solution to a complication or the details required to sort out an issue yourself – if there’s something that you need to do on your end. With us, you’ll never have to waste an entire day waiting around for an answer like you would with other web hosting companies.