A lot of people who start using their first web hosting account, or change companies, typically have questions with regard to how given operations are carried out or encounter problems when setting up various things, including e-mails, website settings, and so on. That’s why, some hosting companies have compiled documentation with frequently asked questions and issues in order to help their customers get info swiftly and easily. As a result, the client support staff members can concentrate on real issues that certain clients may be experiencing, since the solution for the minor things will already be available online and customers will be able to handle them without having to touch base with the support team. Having elaborate documentation is exceptionally important, particularly for new customers without any past experience, because the web hosting service entails a large amount of features and lots of individuals can get bewildered about what action to take. A good knowledge base can both help you complete the operations that you wish and become aware of how the web hosting service works in general.
Extensive Online Documentation in Website Hosting
If you’ve purchased your very first website hosting account from our company or have moved your site over to us, you will become used to our services and our custom Hepsia hosting Control Panel very quickly thanks to the fact that we have prepared an exhaustive knowledge base where you can find all the information that you may ever need – both general info with regards to the web hosting service as a whole and more concrete info about the separate features that you can make use of and the challenges that you can come across. The articles themselves are available in two places. The complete article archive is accessible through the Help section of the Control Panel. You can find relevant articles about the different functions in each and every section of the Control Panel as well. You can find out how to accomplish de facto everything, from creating an .htaccess file to administering an electronic mailing list, and all the articles feature thorough instructions, so you won’t ever get confused on account of an unclear text. Needless to say, in case you run into a more specific problem and you do not find a solution in our knowledge base, you can touch base with our customer service staff 24x7x365.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia Control Panel, which comes with our semi-dedicated servers, will allow you to access the thorough online support documentation that we’ve prepared for you. The articles contain generic information about our services, educational tutorials about the different functions that you can use, as well as troubleshooting instructions that can help you fix common issues that you might confront. The topics that we have included encompass de facto everything, from elementary things such as how to host a brand new domain in your account, to more intricate ones such as which SSH commands are permitted on the servers. Relevant articles about the features of a specific Control Panel section will always be available on the right side of the page that you’re on, whilst the entire article list is accessible through the all-encompassing Help section.