The access to the customer and technical support that a website hosting company provides can tell you a lot about the services they offer too. In the event that you can use just e-mails and / or tickets, you have most probably found some reseller not the actual web hosting supplier. If this is the case, you'll probably have to wait for a few days so as to have an issue resolved since your reseller may not be checking their communication on a regular basis or they may have to get hold of the true web hosting company for further help. If the provider provides you with various means of communication with quick response time which are available anytime, they are almost certainly the top provider, not only a reseller. Which means that you'll take advantage of prompt assistance and top quality support because they will have immediate access to the servers where your account is. Whatever the trouble - technical or sales, it is generally better to contact your website hosting company directly via your preferred way of communication.
24/7 Customer Support in Website Hosting
We offer 24/7 billing, customer and technical support for our website hosting
. Even if you are not our customer yet and you have some questions, we will help you promptly and give you the necessary information, so as to give you a choice to make the best decision when you get your new website hosting account. We're available at any time, including holidays and weekends, and we provide multiple ways of communication to get in touch with us - phone, live chat, e-mails and support tickets. To make things easier for you, we have several telephone numbers around the world, so that you will be able to call the one that is closer to you. The max response time for your email messages and your tickets is one hour. The typical response time is no more than 15-20 minutes, which means that you can forget all about waiting for days to get support for any kind of task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated servers
that we supply include 24/7 customer and tech support, therefore regardless of what problem you have, you can get in touch with us and we will help you in a timely manner. Our guaranteed response time for each email message or ticket that you open through your Hepsia hosting Control Panel is only one hour; typically the reply time rarely is more than 20 min. We also offer telephone support with a couple of local numbers worldwide plus a live chat, which means that you can contact us and receive additional details about our solutions even if you don't have an account yet. We are able to assist you with nearly any question or an issue you have - payment methods, plan specs, e-mail setup, hosting account settings, etcetera. If you employ our services, you will never have an issue where you should wait for a couple of days to get a problem solved like you may need to do with many other companies.
24/7 Customer Support in VPS Servers
Every VPS server
plan that we offer comes with 24/7 customer and technical support, therefore if you encounter any problem with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you will be able to get in touch with us at any time, even holidays and weekends. For your benefit, we provide different ways of communication - telephone support with a couple of local numbers around the world, live chat, email messages as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical problems because it'll be easier to track what's going on. The maximum warranted reply time for all e-mail messages and tickets is one hour, yet it rarely takes that long to get assistance. If you add the Managed Services upgrade that we provide, our administrators can also support you with any third-party software matters.
24/7 Customer Support in Dedicated Servers
All the dedicated server
plans that we offer include 24/7 support via different methods of communication and with a one-hour max answer time warranty. If you want to find out more about the plans or you have some billing or general questions, you are able to phone one of the local numbers that we have internationally or you could use our live chat support and consult with a live representative. For strictly technical difficulties that require some help from a tech support person or an administrator, you can open a ticket from your billing Control Panel or you can send an email, as all these channels are more appropriate to monitor a certain problem. The reply time for them rarely is more than 30 minutes, so you can forget all about waiting for a full day in order to receive help. Our support service is available for all the server-related issues, which includes the pre-installed software. In the event that you want help with third-party apps, you can consider adding the Managed Services upgrade that we provide for all the plans.